Dedicated IT experts required to fill the under listed position in a competitive and expanding organisation

Job Title: Call Center Operators

REF NO.: WBF103

Location: ABUJA

Responsibilities:

• First point of contact for complaint calls from NCS directly, Bonded Terminals, Banks etc
• Log in customer details such as Name, loca­tion, company, telephone, email in Issue sub­mission in the Helpdesk application
• Log in brief of the issue in the issue submis­sion in the Helpdesk application and advise customers of Trouble Tickets (TT) as an acknowledgement of their complaint call
• Quickly advise the central Helpdesk in Lagos about open Trouble Tickets issued, by passing customer complaint calls to the Helpdesk for resolution
• Follow up on Helpdesk on unresolved issues, using the target SLA as a guiding rule
• Proactively call customers about the status/progress of issue(s) raised
• Issue questionnaires periodically and collate results to establish customer satisfaction levels
• Establish Customer relationship management database

Qualifications

• Must have minimum of 2 years experience in the IT and Telecoms industry
• Call center/helpdesk experience is compulso­ry
• B.Sc Computer science, Elect/Elect or
• Computer Engineering
• Must be customer friendly and tactful
  • Must be computer proficient with knowledge and experience of MS windows, WORD, EXCEL and the internet

Method of Application:

Qualified applicants should send their detailed CV to jobs@ovalwavetelecom.com with Ref. Number and job title as the mail. All applications must be received on or before February 26^th, 2010

Tags: ABUJA, Computer Engineers, Computer Scientists, Customer Service Jobs in Nigeria, database, Electrical Engineers, operators, telecoms

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Tags: ABUJA, Computer Engineers, Computer Scientists, Customer Service Jobs in Nigeria, database, Electrical Engineers, operators, telecoms

19 February 2010 2:30am - Computers and Information Technology Jobs in Nigeria - Engineering and Technology Jobs in Nigeria - Telecommunications Jobs in Nigeria blog comments powered by Disqus