TECHNICAL SUPPORT REPRESENTATIVE, Little Rock–Class starts Feb 16 and March 9: Alltel Corporation

Job ID;  274591

Company Name;      Alltel Corporation

Job Category;           Customer Service; Telecommunications

Location;                     Little Rock, AR

Position Type ;            Full-Time, Employee

Experience;                     2-5 Years Experience

Job Description:

The focus of a Technical Support Representative in an Alltel call center is
first and foremost to ensure a high quality experience for each customer by
appropriately engaging and connecting with each customer. Continued employment
for this position is contingent upon successful completion of the Alltel
training process, which includes the New Hire Training Assessment. Essential Job
Duties and Expectations: Provide troubleshooting assistance to determine why the
service, equipment or feature is inoperable. Services include: Wireless,
Wireless Internet, and other various wireless features. Process warranty
exchanges. Provide billing assistance. Sell product features and accessories.
Assist in special projects and other duties as assigned. Minimum Requirements:
Proficient in operating a personal computer with Windows Operating System.
Excellent customer service skills with the ability to focus on each individual
customer. Good verbal and interpersonal communication skills. Ability to retain
detailed information. Ability to solve complex problems. Good organizational
skills. Ability to handle multiple tasks. Must be able to work a flexible
schedule to include evenings, holidays and weekends. Education and Experience
Requirements: High School diploma or equivalent and 2+ years experience with 1-2years directly related to the job. College hours or a college degree may be
substituted for some experience as deemed appropriate. Desired Qualifications:
Technical support, customer service or call center experience. Keywords:
technical support representative, rep, call center, wireless, communication,
telecommunication, tech, troubleshoot, sales, customer service, call center,
technical customer service, customer support, client care

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Tags: AR, Customer Service, high school diploma, Little Rock, Telecommunications