REGIONAL MANAGER OF HOUSEKEEPING NORTHEAST REGION

Job ID:  DS03120902

Description:

The Regional Manager serves as the primary representative of Crothall services Group for the designated region within his/her operating division.  He/she is responsible for successfully coordinating and directing all activities within the assigned region through subordinate managers and directors.  The Regional Manager will monitor ongoing and selectively negotiate as needed all matters relating to district/account operations in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans.  In carrying out assigned responsibilities, the regional manager must ensure that all personnel under his/her operational control comply with all client, government, corporate and division policies and procedures.

Job Responsibilities:

*Develops a business plan and budget for the region in conjunction with the functional support team

*Develops financial forecasts and balances programs and resources for districts and selected accounts within the region

*Controls overhead expenses within the region

*Responsible for attainment of financial goals for the region

*Responsible for accuracy and timeliness of financial data and statistics

*Reviews and analyzes financial statements, weekly operating reports and other financial results

*Recommends and manages capital requirements to maximize financial returns

*Actively involved with sales survey pricing of business

*Monitors future contract financial reviews and updates

*Monitors and audits the accounting and control process within the region

*Responsible for productivity and staffing that is appropriate to the regional and divisional goals

*Monitors period analysis and initiates action plans as necessary

*Maintains and supports client satisfaction at a level that ensures account retention

*Maintains an active stewardship program at multiple levels within the region

*Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner

*Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients

*Promotes client awareness of program alternatives and the availability of corporate resources

*Monitors and ensures compliance with the provisions of client contracts

*Assist in customizing programs to meet each account’s unique needs as required

*Assist in developing and/or monitoring a district/unit business plan and reporting to clients as needed

*Monitors client communications effectiveness including communicating the benefits of maintaining Crothall Services Group as the services management provider

*Responsible for implementation and effectiveness of programs in each district for compliance with corporate and division standards

Job Requirements:

* Bachelor’s Degree or equivalent work experience.
* Five to eight years supervisory experience in housekeeping or service-related field with high customer/client contact required
*

Ability to communicate effectively in written format and oral presentations
*

Ability to multi-tasks and establish priorities
*

Ability to maintain organization in a changing environment
*

Exhibits initiative, responsibility, flexibility and leadership
*

Possess a thorough knowledge of contract administration and office procedures
*

Ability to use working knowledge of working environment to meet established goals and objectives
*

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Great People. Great Service. Great Results.
At Compass Group, The Americas Division, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you’re looking for a career where you set the standard for personal advancement, then Compass Group, The Americas Division is for you! Working together, we will continue to experience success as the industry’s best.

Achieving leadership in the foodservice industry

Compass Group, The Americas Division is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V

Requirements:
Career Level     Management (Manager/Director)
Sector     Crothall
Areas of Interest     Environmental Services, Housekeeping
Education     Bachelor’s Degree
Locale     Northeast Region
Preferred Language     English

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Tags: administration, Managers, SERVICES, Software, working knowledge