Subscribe Feed (RSS)Customer Service Representative: Verizon Wireless
January 12th, 2009 by confabee-jobs-usa-1 | Filed under Customer Service, Telecommunications.Job ID; 228518
Company Name; Verizon Wireless
Job Category; Customer Service; Telecommunications
Location; West Valley City, UT
Position Type; Full-Time, Employee
Experience; Unspecified
Do you enjoy variety in your work, but structure in your work life? Then, launch your high-growth Verizon Wireless career as a Customer Service Representative. If you get excited about solving problems and take pride in creating outcomes that are positive for your customer, your company, and yourself, this is the opportunity for you.
Customer Service Representative
What if you could get to know all about the wireless industry, master valuable product knowledge, and learn everything you need to excel? You can, when you join our team. One of the great things about starting as a Customer Service Representative is that you’ll acquire the knowledge and experience you need to advance professionally.
Day to day
Of course, providing the very best service means always being available to talk to our customers. When it comes to the number and variety of calls you’ll receive, no two days are the same. This morning, you might be explaining charges to a customer who has just received his/her first bill. Tomorrow afternoon, you could be addressing technical issues about one of our products, or referring customers to our technical service team. Next week, you may help solve a problem and transform a frustrated customer into a happy one. This is in many ways, a powerful position and a great place to start a Verizon Wireless career.
Qualifications
We’re looking for individuals that demonstrate an employment history reflecting at least a year of customer-service experience and job stability, an Associate, Bachelor or Technical degree is highly desired, we also need a unique kind of person-someone who is punctual, dependable and organized. Your ability to work with multiple computer applications, while talking to customers, is a necessity. But most important, you must enjoy listening to, analyzing and solving problems. You’ll need to think on your feet, ask targeted questions, anticipate needs, and start fresh with every customer.
Our goal and focus with our customers is total account servicing and first call resolution. This includes important things like making educated and valuable recommendations to our customers about products and services and proactively identifying opportunities to upsell our products and services that best fit with the customer’s spoken and unspoken needs. You’re the reason that customers who choose us, stay with us. You’re the voice of Verizon Wireless.
Open a world of opportunity
Because Verizon Wireless products and services are cutting-edge and always changing, our people need to keep learning and growing to stay at the top of their game. So, we provide award-winning training and continuous learning, as well as generous tuition assistance that will help you complete your bachelor’s degree or get your MBA. .
At Verizon Wireless, the company with the nation’s most reliable network, we understand that our customers are the reason we’re in business. And, the people who provide them with first-rate service deserve the richest rewards we can offer, including industry-leading benefits:
* Competitive compensation - $12.98 per hour
* Additional $1500 per year for Bilingual Employees (Spanish/English)
* 18 Weeks of Paid Training
* Opportunity for Career Advancement
* Tuition Assistance (Up to $8,000 per year for full time employees)
* Long Term Savings Plan (Profit Sharing and 401K)
* Comprehensive Medical & Dental Benefits from Day One (including prescription and vision care)
* Paid Vacation, Holidays and Personal days
* On-Site College Degree Programs
* Fully Staffed Fitness Center
* Full Service Cafeteria
* Phone/Service Discounts
* Convenient Location
* Employee Discounts on Child Care, Automobiles, Mortgages, Tuition, Computer Systems, various Retailers and more!
**Must successfully pass an extensive background check**
**Must successfully pass a drug screen test**
Equal Employment Opportunity
We are an equal opportunity employer m/f/d/v.
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Tags: Customer Service, Telecommunications, UT, WEST VALLEY CITY
