Customer Service Representative, Part-Time - Frederick, MD-305775: UnitedHealth Group

Job ID;                       305775
Company Name;     UnitedHealth Group
Job Category;        Customer Service; Healthcare
Location;               Frederick, MD
Position Type;         Part-Time, Employee
Experience;                  1-2 Years Experience

UnitedHealth Group is among the most ambitious Fortune 25 companies you’ll ever meet. Through our family of businesses, we’re working to make the health care system perform better for more people, in more ways than ever.

Simply put, we think the entire system can be greater than it’s ever been. And that drives us to work harder, aim higher, and expect more from one another.

Here, you’ll be empowered to make an immediate impact for millions of others. And you’ll achieve more than you ever expected. How does that fit with your plans?

Customer Service Representative, Part-Time - Frederick, MD-305775

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.

Description

UnitedHealthcare, a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards.
Position Description:
Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

Qualifications

Qualifications:

* 1+ year telephonic customer service experience in a call center environment
* 1+ year computer proficiency required
* Must have the ability to work Evenings, weekends and holidays
* Basic knowledge of English for reading, writing and mathematical skills, generally equivalent to a high school diploma
* Previous healthcare experience is a plus
* Previous customer service within a Financial institution is a plus
* Display high level of confidence when responding to phone inquiries
* Strong verbal communications skills are required
* Proven ability to handle all eligibility related inquiries with ease
* Some overtime is required in order to meet scheduled deadlines
* Self sufficient-ability to work independently

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Tags: Care, communication, customer service representative, EXPERIENCE, Financial, MD • Frederick, proficiency, service experience, Technology, verbal communications