Subscribe Feed (RSS)Customer Care Supervisor - Ridgeland, MS-310326: UnitedHealth Group
August 17th, 2009 by confabee-jobs-usa-1 | Filed under Customer Service.Job ID: 310326
Company Name: UnitedHealth Group
Job Category: Customer Service; Healthcare
Location: Ridgeland, MS
Position Type: Full-Time, Employee
Experience: 2-5 Years Experience
UnitedHealth Group is among the most ambitious Fortune 25 companies you’ll ever meet. Through our family of businesses, we’re working to make the health care system perform better for more people, in more ways than ever.
Simply put, we think the entire system can be greater than it’s ever been. And that drives us to work harder, aim higher, and expect more from one another.
Here, you’ll be empowered to make an immediate impact for millions of others. And you’ll achieve more than you ever expected. How does that fit with your plans?
Customer Care Supervisor - Ridgeland, MS-310326
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description
UnitedHealthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
When you work with UnitedHealthcare, what you do matters. It’s that simple…and it’s that challenging.
In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.
Customer Care Supervisor - Ridgeland, MS
Primary Responsibilities:
* Providing expertise and customer service support to members, customers, and/or providers.
* Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.
Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.
Qualifications
Qualifications:
* 2+ years Customer Service experience required.
* Expert level MS/Office experience (Word, Excel & PowerPoint) required.
* 2 + years experience as Supervisor / Manager (20 employees) required.
* Familiarity with HR policies and procedures is required.
* High School Diploma or GED is required.
* Project Management experience is required.
* Healthcare Insurance / Call Center background is strongly desired.
* Bachelor degree is preferred.
* Bilingual (Spanish / English) is preferred.
* Must be able to work independently and be self motivated.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. All candidates are required to pass a drug test before beginning employment.
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Tags: care supervisor, clinical insight, customer interaction, customer service experience, employee experience, health benefit plans, health care system, Healthcare, Insurance, MS, ms position, new innovations, optimal health, personal impact, Ridgeland, ridgeland ms, system customer, unitedhealth, unitedhealth group
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