Subscribe Feed (RSS)Operations Support Supervisor
March 17th, 2009 by confabee-jobs-usa-1 | Filed under Administration & Clerical.Job Category: Operations Support
Job Title: Operations Support Supervisor
Job Requisition: BOP7138 – CWEB
The Operations Support Supervisor is responsible for all inventory related tasks for shows, tours, clubs, etc. and day to day management of the Operations Specialists.
ESSENTIAL JOB FUNCTIONS:
* Provide professional and quality customer service support to all customers and product providers
* Monitor all operations support staff to meet the goals set forth by the management
* Identify problematic and impacting systems issues and report issue to appropriate personnel
* Assign, monitor, mentor, and report on work of the operations specialists to identify opportunities, provide mentoring, and provide appropriate feedback
* Assist the department manager in creating and assessing departmental metrics and goals
* Fulfill the role of the operations specialist as needed
* Address escalated complaints and refer to management when appropriate
* Document and maintain accurate performance records
QUALIFICATIONS:
* Bachelor’s degree from four-year College or University or equivalent work experience.
* 3 years prior supervisory experience required.
* 3 years prior experience in a hotel sales and/or call center environment.
* Excellent interpersonal skills with the ability to work with personnel at all levels of the organization
SUPERVISOR RESPONSIBILTIES:
* Manages employees in the Operations Support department
* Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
* Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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Tags: Environment, equivalent, EXPERIENCE, interpersonal skills, Management, Quality, Specialists, Systems
