Job ID:             223104
Company Name:        T-Mobile USA, Inc.
Job Category:         Customer Service; Telecommunications
Location:              Brownsville, TX
Position Type:       Full-Time, Employee
Experience:          Unspecified

What’s T-Mobile Customer Service like?

It’s delivering the best customer experience and enriching people’s lives by solving problems quickly-the way only you can when you’re part of a great team. We work together to deliver the best customer solutions, and we celebrate our successes together. At T-Mobile, we don’t just talk about company values, we live them. Ready to bring your passion for great solutions to one of our fast-paced customer service centers? Join us now and together we will become America’s most highly regarded service company.
Start writing your story. Be part of ours.
CSR I, General Care -Bilingual Only

In today’s hectic environment filled with constant motion, we at T-Mobile USA pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them. Based in Bellevue, Washington, T-Mobile USA, Inc., is the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT) and serves more than 30 million customers nationwide. We have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network, and the value of our plans.

CUSTOMER SERVICE REPRESENTATIVE

The Voice of T-Mobile!

The Customer Service Representatives in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Members of this knowledgeable and personable team handle calls from customers nationwide with empathy and precision.

OPPORTUNITY–YOUR CHANCE TO SHINE

Our friendly and knowledgeable Customer Service Reps let their interpersonal skills shine as they resolve a variety of customer inquires such as technical and billing questions for T-Mobile customers across the U.S. In this role you’ll be empowered to solve problems independently and make decisions that you consider to be in the customer’s best interest. You’ll also be able to keep up to date with our ever-evolving technology and translate this information into terms your customers can understand. While you’ll have all the training you need to work independently, you’ll also enjoy the support of an encouraging team and knowledgeable leaders –so at the end of the day, you can feel good about the job that you’ve done. Plus, you’ll also enjoy the incentives and recognition T-Mobile has in place to reward the efforts of your performance and the opportunities for advancement make it perfect for people looking to establish a long-term career with T-Mobile.

TALENT SUITABILITY–ARE YOU THE RIGHT FIT?

The best Customer Service Reps are confident in T-Mobile’s products and in themselves. Good listeners who balance compassion with know-how, these pros tackle challenging calls with grace and have satisfied customers to show for their hard work. These team players are pro-active enough to work independently but also enjoy the camaraderie and support of their teammates and coaches. The voice of T-Mobile for our customers nationwide, Customer Service Reps demonstrate the blend of professionalism and fun that is the hallmark of the T-Mobile brand.

RESPONSIBILITIES

• Deliver world class customer service and build customer satisfaction and loyalty
• Provide effective and timely resolution of a range of customer inquiries
• Strive for one-call resolution of customer issues
• Complete ongoing training to stay abreast of product, service and policy changes
• Strike a positive and cooperative tone with both customers and coworkers
• Demonstrate best judgment in the disbursement of adjustments and credits
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

QUALIFICATIONS

• Six months to one year Customer Service experience
• Call center and wireless experience a plus
• High School Diploma or GED
• Demonstrated competency in Windows
• Keyboarding proficiency and use of automated systems
• Stellar verbal and written communication skills
• Strong problem solving skills
• Ability to thrive in a lively working environment and multi-task
• The flexibility to work weekends and other varied shifts as assigned

APPLY HERE

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Tags: customer service experience, Customer Service Representatives, deutsche telekom, hectic environment, service telecommunications, Telecommunications, written communication