Job ID:             88066
Company Name:        Pitney Bowes
Job Category:              Customer Service
Location:                St Louis, MO
Position Type:          Full-Time, Employee
Experience:           1-2 Years Experience

Customer Service Team Lead - Mailroom Operations - St. Louis, MO-88066

Description

Pitney Bowes Management Services is a division of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management.

PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people. PBMS lets customers focus on growing their businesses while our teams support their operation.

In short, we handle the administrative responsibilities of a business - managing a company’s mail and distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.

At PBMS, our first priority is our customers. They are our reason for being in business and we must work every day to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.

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Perform duties and special requests as assigned by management to include but not limited to: mail services, shipping & receiving, fax services, receptionist, messenger, etc.
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Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel.
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Deploy staff as required while prioritizing workload assignments.
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Act as a workflow coordinator to manage projects as needed outside normal duties
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Ensure operating and quality standards are met based on service objectives
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Maintain accuracy of required reports for volume tracking, maintain daily logs of measurements and other accountable items
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Maintain proper records management procedures (if applicable)
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Ensure the highest levels of customer care
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Ensure adherence to business guidelines, safety & security procedures
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Responsible for all aspects of equipment; make appropriate equipment recommendations
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Provide constructive feedback and recognition to team
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Provide manager with information and recommendations on HR and/or client related matters
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Support financial results by minimizing site waste and rework
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Responsible for area if no manager is present on site.

With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you — the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.

This is a short-term position with the Company for a maximum of two years.

PBMS offers a competitive salary, recognition and reward programs, opportunity for advancement, and much more.

PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.

Qualifications

The successful candidate must be able to demonstrate the following qualifications:

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Associate degree or higher preferred
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2 years recent supervisory or related work experience preferred
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Demonstrated leadership capabilities
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Proven progressive knowledge of functional areas to be supervised.
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Minimum of 1-year customer service related experience preferred
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Minimum of 6 months running mail equipment, production copiers, etc……….is required
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Ability to effectively communicate both verbally and written with customers and company personnel
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Ability to effectively work individually or in a team environment
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Ability to handle multiple projects simultaneously
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Strong organizational and administrative skills
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Basic mathematical knowledge
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Ability to meet employer’s attendance policy
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Computer proficiency in email environments, MS Word/Excel or similar programs preferred
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A valid drivers license with a clean driving record are required for some positions
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Must be able to lift up to a maximum of 50 lbs with our without accomodation
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Ability to adhere to and administer companies policies and procedures
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Standing for long periods of time are required.
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Significant walking is required
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Must be willing and able to work overtime if necessary.

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Tags: administrative responsibilities, Customer Service, employee experience, long periods of time, mail records, mailroom operations, MO, pitney bowes management services, quality results, Receptionist, St Louis, technology processes