Job Description
Archstone - an operator of luxury apartment properties - is a visionary company that is redefining the apartment industry. We are looking for exceptional people to become Community Managers and help lead the change! Our Community Managers are responsible for applying their hospitality or apartment expertise to maximize the performance of one or several of our top apartment assets in select geographical areas. Specific responsibilities include:

• Customer Service. Providing superior customer service and communication to high-end residents and prospects in order to maximize customer satisfaction and increase renewals, revenue, reputation and profitability.
• People Development. Developing, leading, and managing a high-performing team, including leasing, customer service, maintenance and management personnel, in order to build commitment to customer service, maximize their engagement, and minimize turnover.
• Operations (including financial and sales management).Ensuring the smooth operations of a complicated, Class A property in a busy, fast-paced environment. Develop strategies and make decisions through marketing and other efforts to increase profitability and provide a return on investment for the organization.
• Leading by example. Instilling, maintaining and modeling the Archstone standard of being the best in the industry.

Requirements

• Four-year college degree (strongly preferred)
• Experience in the hospitality, restaurant management, or apartment management industry (required)
• Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
• Outstanding people/customer service skills
• Superior communication skills (listening, speaking, writing)
• Ability to train, develop, lead and inspire a high-functioning team of employees
• Demonstrated leadership and strategic thinking skills
• Effective change management and problem solving ability
• Knowledge of revenue management, marketing strategies, government regulations, and safety standards (e.g. OSHA, EPA, ADA, Fair Housing, EEO, etc.)
• High degree of flexibility and high tolerance for change
• Computer proficiency
• A competitive spirit: we’re the best of the best and want a superior team!

Why You’d Want This Job

• Exciting opportunity to make an immediate impact on a high-performing asset
• More personal, on-going interaction with your customers than in the hospitality industry (your residents are counting on you for an outstanding home!)
• New challenges that will tap the depth of your skills
• Extensive training to ensure the smooth transition into the position - regardless of your management background
• You have the autonomy and empowerment to make the changes necessary for success
• Exceptional performance is recognized and rewarded
• Excellent benefits, including comprehensive health care, 401(k) with company match, rent discounts, and paid vacations and holidays
• Career growth opportunities throughout the U.S.
• Regular, day-time hours and a culture that respects work/life balance
• Great group of people in a real team atmosphere