Job ID:                        224678
Company Name:    T-Mobile USA, Inc.
Job Category:              Retail; Telecommunications
Location:                    Rochester, NY
Position Type:             Full-Time, Employee
Experience:                   1-2 Years Experience

What’s T-Mobile Retail Sales like?

At our retail locations, we show customers the fun they can have with our cool new phones and devices-and more important, we bring a personal, technical touch to making sure they stay close to the important people in their lives. Every fast-paced day brings real challenges, new excitement, and amazing stories. Ready to be part of a team that delivers an amazing, engaging customer experience? Join us now and together we will become America’s most highly regarded service company.
Start writing your story. Be part of ours.
Trainer, Field

In today’s hectic environment filled with constant motion, we at T-Mobile USA pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them. Based in Bellevue, Washington, T-Mobile USA, Inc., is the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT) and serves more than 30 million customers nationwide. We have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network, and the value of our plans.

Trainer, Field - RPS

POSITION BACKGR0UND & OBJECTIVES:

The Field Training Representative (FTR) will drive sales productivity and customer satisfaction within the T-Mobile Retail Partners Sales (RPS) channel through in-store training. The FTR will provide effective training to ensure that T-Mobile retailers are trusted wireless experts of all T-Mobile products and services to meet or exceed key performance indicators utilizing the EARN training model. This position will play a critical role in building brand preference through relationships with store managers and staff, and enforcement of T-Mobile merchandising standards. This position plays an active role in ensuring the Best Place to Perform. This position requires a Tuesday - Saturday schedule!

Primary Duties & Responsibilities -

1. Provide ongoing T-Mobile product and service, and customer service training at Retail Partner Sales locations. Create tools or training solutions to address and bridge gaps in knowledge, competency and skills, as well as implementing formal T-Mobile training programs. Coach for content and skill improvement at the front line manager and representative level. Use positive reinforcement and adult learning techniques to promote learning and skill improvement. Engage in side-by-side selling.

2. Grow sales performance and other key metrics. Coach store managers in their development of monthly detailed business plans for each assigned location. Manage and track progress against plan, communicating progress and opportunities with store managers and T-Mobile leadership. Conduct side-by-side selling.

3. Develop and manage positive business relationships with assigned locations. Meet regularly with store management (including site visits with frontline employees), serving as a point-of-contact for business consultation, and point of escalation for questions or issues including individual customer issues.

4. Partner with T-Mobile managers (RAMs, etc.) and store managers to ensure correct product mix and quantities. Ensure proper merchandising at locations, including product placement, maintenance, and brand compliance.

5. Participate in weekly sales meeting providing competitive updates, sales and metric performance, and weekly achievements. Participate in and complete required Sales training.

Discretion & Independent Judgment -

1) Manage the training for the staff of each location. Responsible for the development of sales and product experts at each location. Create tools or training solutions to address and bridge gaps in knowledge, competency and skills, as well as implementing formal T-Mobile training programs. Coach for content and skill improvement at the front line manager and representative level. Use positive reinforcement and adult learning techniques to promote learning and skill improvement. Work with Store Manages and Regional Account Managers, where necessary to implement training solutions.

2) Coach and mentor store management in the development of action plans to grow sales, reduce churn, improve customer experience, and improve T-Mobile Brand awareness.

3) Provide primary and immediate resolution to Retail Partners’ issues as well as customer service concerns.

4) Manage weekly and daily schedule. Prioritize activities and store visits to maximize sales productivity.

Functional / Technical Skills -

1) MS Office experience required.
2) Strong Organizational skills.
3) Excellent presentation, oral and written communication skills.
4) Highly adaptive to fast paced and constantly changing work environment.

Education & Experience -

1) A college degree or equivalent experience required.
2) Minimum of 1-2 years of training or sales training experience required.
3) Wireless experiences a plus !!
4) Valid driver’s license, good driving record and proof of insurance required.

Environmental / Physical Demands -

1) Must be able to lift at least 40 LBS.
2) Car and air travel required.
3) Business casual work environment.
4) MUST be able to work a Tuesday - Saturday schedule supporting retail business hours.

POSITION OPPORTUNITY SUMMARY:

This is a newly created position with an opportunity to play a major part in building a national brand under T-Mobile. There are significant opportunities to apply new and innovative ways to grow the Brand and to drive the performance of our Retail Partners (RPS). There is a top leadership team eager to partner with the ideal candidate. The individual will have the ability to build and upgrade a strong team. There are major opportunities to implement new projects and products, while expanding the distribution network of Retail Partners. Longer term, a top-performing candidates would have the ability to assume greater responsibility at T-Mobile.

APPLY HERE

If you have not subscribed to Confabee Career & Jobs, please do now...here... RSS feed... click me. Thanks so much!

Tags: business relationships, customer satisfaction, deutsche telekom ag, hectic environment, independent judgment, merchandising, mobile usa, NY, Rochester, Telecommunications, training representative, Wireless, written communication