Job ID; 274593

Company Name; Alltel Corporation

Job Category Customer Service; Telecommunications

Location Little Rock, AR

Position Type Full-Time, Employee

Experience 0-1 Years Experience

Job Description:

The focus of a Financial Services & Activation Processing Representative in an Alltel call center environment is to analyze accounts and collect aged
receivables, process orders received by phone and e-mail from business reps, retail reps and agents. Activate new wireless service and provision features; monitor credit approval queues and evaluate credit-worthiness of new consumers; access and update customer accounts through computer based systems with the customer on the phone; perform account maintenance functions such as rate plan and feature changes; troubleshoot errors impacting activation and account setup.
Respond to agent questions, complaints and problems. Other duties as assigned. Continued employment for this position is contingent upon successful completion of the Alltel training process, which includes the New Hire Training Assessment.

Essential Job Duties and Expectations: Handle customer calls in a high quality manner in a fast paced inbound/outbound call center environment. Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue. Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements. Access and update customer accounts in computer billing system. Review bills and explain fees and charges for service. Determine when service suspension and/or disconnect is appropriate and initiate accordingly. Gain and maintain product/service knowledge, telephony technology knowledge and industry updates. Must achieve revenue collection goals. Good organizational and prioritization skills. Analytical ability for trouble-shooting situations is essential.

Minimum Requirements: Good telephone and communication skills (verbal and listening), with highly effective interpersonal skills to interface with and focus on Alltel customers. Ability tomanage multiple priorities in a fast paced environment. Proficiency in operating a Windows PC. Must be able to work flexible hours on a rotating schedule including evenings and weekends. Ability to meet collection goals.

%

If you have not subscribed to Confabee Career & Jobs, please do now...here... RSS feed... click me. Thanks so much!

Tags: AR, Customer Service, financial services representative, high school diploma, Little Rock, Retail, Sales, Telecommunications