Job ID; 274281

Company Name; Alltel Corporation

Job Category Retail; Telecommunications

Location; Fort Smith, AR

Position; Type Full-Time, Employee

Experience; 0-1 Years Experience

Job Description:

Responsibilities include assisting new and existing customers in the selection and purchase of products and services. Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer. Proactively follow-up with customer after the sale to guarantee product and customer satisfaction. Effectively process customer bill
payments. Effectively answer basic customer service questions and make outbound calls for customer follow-up and prospecting opportunities. Effectively perform back office duties including inventory and repair, accessory stock, shipping and receiving of repairs with third party repair vendor and basic handset repairs and/or system upgrades Aptitude to learn communication products and services. Ability to work independently without close supervision Self-motivation to ahieve targets needed to attain monthly goals Strong communication skills. Abiity to provide high levels of customer service and interact positively with
customers to offer sales solutions for communication needs. Ability to reconcile/balance cash registers Good decision-making skills Flexibility with work hours and willingness to work weekends as required Continued employment for this position is contingent upon successful completion of the Alltel training process, which includes the New Hire Training Assessment. High school diploma or
equivalent. College degree preferred with an emphasis in Sales or Marketing. 6 months 1 year of retail sales, customer service or telecommunications experience. 1+ years of wireless communication experience in sales and customer
service desired Bilingual (Spanish/English) skills a plus Key Words: wireless sales consultant, customer service, retail, telecommunications, bilingual, commission

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Tags: Consultant, Customer Service, ForthSmith AR, high school diploma, Sales, Telecommunications, Wireless