Job ID:              308120
Company Name:         UnitedHealth Group
Job Category:          Customer Service; Healthcare
Location:             Westerville, OH
Position Type:        Full-Time, Employee
Experience:             1-2 Years Experience

UnitedHealth Group is among the most ambitious Fortune 25 companies you’ll ever meet. Through our family of businesses, we’re working to make the health care system perform better for more people, in more ways than ever.

Simply put, we think the entire system can be greater than it’s ever been. And that drives us to work harder, aim higher, and expect more from one another.

Here, you’ll be empowered to make an immediate impact for millions of others. And you’ll achieve more than you ever expected. How does that fit with your plans?

Senior Customer Service Representative - Westerville, OH-308120

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.

Description

Ingenix is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
If you get excited about the life transforming potential of bringing health care information to the right place, at the right time, to support crucial decisions, welcome to Ingenix.
We’re one of the largest and fastest growing health information companies and the only organization in our industry with the information, technology and consulting expertise to solve the most significant challenges in health and human services.
As a vital member of the UnitedHealth Group family, we serve customers in every segment of the health care field. This includes government agencies, pharmaceutical companies, hospitals and health delivery networks, insurance providers and, of course, the diverse business divisions of UnitedHealth Group.
Position Description:
Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers.
Primary Responsibilities:

* Direct phone-based customer interaction to answer and resolve a wide variety of inquiries
* Work is frequently completed without established procedures
* Works independently
* May act as a resource for others
* May coordinate other activities

Bring your talent to an industry leader with the information, technology, and consulting expertise to help transform health and human services. No matter what your role, you’ll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever.

Qualifications

Qualifications:

* 2 years of telephonic customer service experience
* 2 years of PC knowledge (Microsoft Word and Excel)
* 2 years of experience working within a call center
* Data entry experience, preferred
* Previous experience working in the healthcare industry field, preferred
* High school education or GED

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. All candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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