Job ID:           228714
Company Name:    T-Mobile USA, Inc.
Job Category:    Human Resources; Telecommunications
Location:    Fort Lauderdale, FL
Position Type:    Full-Time, Employee
Experience:    5-10 Years Experience

What’s our Corporate headquarters like?

At T-Mobile’s Field Service Center, you’ll be part of a team that’s making big decisions and having a big impact on the future of communications. You’ll partner with talented colleagues who aren’t worried about competing with you, so you can help our front-line teams deliver the best customer experience. We work in a uniquely collaborative environment-perfect for those who thrive on change. Sound like the place for you? Join us now and together we will become America’s most highly regarded service company.
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Leadership Development Manager

In today’s hectic environment filled with constant motion, we at T-Mobile USA pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them. Based in Bellevue, Washington, T-Mobile USA, Inc., is the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT) and serves more than 30 million customers nationwide. We have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network, and the value of our plans.

Leadership Development Manager

Impact the leadership, team direction, and talent pipeline of an organization that is setting a new vision for the wireless industry and leading the charge of being the most highly regarded service company across America. Your work as a true strategic Business Partner will involve Sticking Together with your internal clients through collaborative coaching and consulting, leadership development and the delivery of programs to build organizational capability across the enterprise. This position reports to the Senior Manager of Leadership Development. As a Leadership Development Manager, you will need to be a role model and grounded in living the T-Mobile values and demonstrate the behaviors that are the foundation for sustaining a healthy, high-performing culture at T-Mobile.

Responsibilities:

Deliver, implement and manage programs to ensure organizational development and training activities are focused on business needs, corporate objectives and customer requirements.

Coach and develop business leaders to develop the potential of frontline leaders through one-on-one feedback and coaching.

Serve as an expert resource for facilitation, leadership training, coaching, consulting and support to build readiness in the leadership talent pipeline.

Partners with local management and/or across the enterprise to assess current needs, identify performance gaps and apply L&D/OD methodology to practical business situations in order to achieve desired results.

Ensures all LDM communication, activities, and programs are implemented in a fashion that ingrains and reinforces T-Mobile’s values.

Collaborates with other LDM team members and HR staff to ensure all programs align to support strategic business goals while building organizational capability.

Serve as a key resource for information on programs and processes developed.

Essential Competencies:

Facilitation Skills - Ability to master group dynamics while delivering a learning experience that is immediately applicable in the workplace.

OD/L&D Proficiency - OD/L&D theory, knowledge and application, adult learning approaches, and leadership development.

Program Delivery - Experience in the delivery of leadership training, and skill building workshops.

Interpersonal skills - Build strategic alliances with management to implement change solutions, develop leadership skills, and provide coaching.

Leading by example - Consistently reflects passion for strategic and cultural change, maximizing effectiveness and achieving business goals.

Initiative and Creativity - Effectively interact with management at all levels to determine current and future organizational needs; develop action plans and programs for meeting these needs.

Results Oriented - Accept challenging goals and work with and through others in order to achieve extraordinary results.

Reinforces Branding Efforts - Build on our brand by ensuring that our aspiration, business goals and values are woven throughout all initiatives.

Project Management - Develop and implement thorough project plans and successfully monitor progress.

Collaboration - Strong influencing and team building capabilities.

Robust Work Ethic - Work with a sense of urgency and a constant eye on customer service.

Communication Skills - Demonstrated excellence in written and verbal communication.

Customer Focus - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

Managing Conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

Facilitating Change - Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation of change within the workplace.

Decision Making - Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Education and Experience:

Bachelors Degree required (Business, HR, Org. Development, or related areas.) Equivalent business experience will be considered.

Relevant Leadership/Management experience (5-10 years required)

Corporate training experience (minimum 4 years required)

Call Center experience (minimum 2 years preferred)

Solid understanding of adult learning theories & principles required

Solid understanding of performance management & coaching techniques

Experience managing teams/direct-reports toward business results.

HR background helpful

Must be able to travel and work flexible hours, weekends, and holidays as needed

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