Job ID:                 392909
Company Name:           John C. Lincoln Healthcare Network
Job Category:        Clerical/Administrative; Healthcare
Location:           Phoenix, AZ
Position Type:      Part-Time, Employee
Experience:           1-2 Years Experience

The Admitting Representative admits clients to the hospital, which includes, but not limited to collecting information and deposits, forms completion, updating mainframe computer system and bed assignments. Ensures all patients’ are registered with accuracy in a timely manner; prioritizing registrations during periods of high volume. Hands-on style with the desire and ability to be in command of the detail; appreciates the importance of details. Demonstrate excellent business judgment, customer service skills, and strong work ethic and energy. S/he communicates using active listening, thinking/analysis, appropriate response, and anger diffusion skills. S/he maintains patient confidentiality. S/he will project a professional image, to include appearance, confidence, knowledge, and organization of work; thrives in a demanding and professional environment.

Accountabilities include:

· Admitting registration forms and patient demographics are accurate and completed according to specified guidelines as demonstrated by maintaining a QA score of at least 95%.

· Reviews and resolves financial problems of patients. Researches possible coverage. Collects deposits and makes payment arrangements prior to discharge.

· Initiates AHCCCS process.

· Patients are educated regarding rights, obligations, and policies as demonstrated by documentation and feedback.

· Document pertinent account activity in Patient Accounting system.

· Provides Outstanding Customer Service as demonstrated by documentation and feedback.

Position Qualifications:

· High School diploma or equivalent.

· 1 - 2 years in customer service-oriented environment.

· Previous hospital experience is a plus.

This position is not eligible for benefits. Hours are varied and available as needed by the department.

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