Job ID;                  RMAX_177833_HJ
Company Name;     Coca-Cola Enterprises
Job Category;        Customer Service
Location;               Brandon, FL
Position Type;        Full-Time, Employee
Experience;           5-10 Years Experience

DESCRIPTION:
The HR Administration Specialist is responsible for the resolution of complex employee and manager inquiries and requests that are escalated mainly via Tier 1. The HR Administration Specialist will research the issue, use case management tools to track the status and progress of employee and manager inquiries. The inquiries will be related but not limited to employee master data, new hire, separation, leaves of absence, compensation, organizational management, and workflow administration. The HR Administration Specialist collaborates with HR Business Partners, HR Services, and Centers of Expertise as needed. This position also provides regular status updates to the customer, maintains customer contact until the request is resolved, and follows up on resolution.

RESPONSIBILITIES:
Resolves complex employee, manager, and HR inquiries and requests that are escalated mainly through Tier 1 regarding employee master data, new hire, promotion, demotion, transfer, separation, compensation, mass data changes, and leaves of absence. HR Administration Specialists will also handle complex inquiries and requests regarding creating and maintaining organization units, jobs, positions, and tasks in SAP HR Organization Management (OM) Assumes ownership for cases assigned, and monitors the status and progress of escalated items in the case management system. Updates other systems as required.
Provides regular status updates to customer, maintains customer contact until request is resolved, and follows up on resolution.
Collaborates with HR Business Partners, HR Services, and Centers of Expertise (COE) as required in order to resolve cases.
Understands scope of services and escalates items to COE as defined.
Abides by documented Quality guidelines when handling customer calls.
Uses professional and customer-focused approach to handle customer inquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information. Ensures quality customer experience by communicating empathy to de-escalate difficult situations.
Follows operational procedures by adhering to an assigned schedule. Displays dependability by being punctual and achieves an appropriate level of attendance.
Uses excellent verbal communication including proper grammar, tone, and a clear speaking voice to ensure solid communication with the customer via phone.
Demonstrates excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email.
May assist with inbound and outbound calls, process improvement, support work, knowledge base improvement suggestions, and peer coaching.

QUALIFICATIONS:
High School Diploma or equivalent required
2+ years of related human resources experience.
Computer aptitude, including…Information Shortened, Please See Website For Details

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Tags: administration specialist, Bilingual, Brandon, case management tools, Coca-Cola Enterprises, Diploma, FL, hr administration, organization management, RESPONSIBILITIES, service location