This position will be responsible for implementing and supporting all operational aspects of our wireless voice and data products and services.  A specific responsibility of this position will to be to implement and support process/operational efficiencies.  As well as the tactical product lifecycle operational management of product/service/initiatives.  Ensure the product/service/initiative operates effectively and efficiently and provides an excellent customer experience.

Responsibilities

• Root cause analysis and problem resolution for all products in the portfolio.

• Supports development of both internal and external SLA and monitoring.

• Leads platform issue resolution, coordination of platform roadmap, invoice reconciliation, Support platform functional enhancements, and vendor management.

• Liaison with Engineering, Information Services, and Customer Service for daily operational activities.

• Support products and services that are fully mature, and not dynamic.

• Creation and leadership of cross-functional teams to manage operational efficiencies.

• Interface with numerous outside vendors and business partners.

• Support of marketing and training programs, integrated with the RSO and Regional plans, to achieve revenue goals.

• Track, analyze and communicate key metrics.

• Support the analysis and recommend launch, maintenance and post mortem pricing structures (including promotional pricing).

• Work with a team of product operations managers to produce financial results based on marketing standards of excellence and with customer satisfaction and the Dynamic Organization as the determinant force.

Qualifications

• Minimum of two plus years experience in product operations/management/development or project management required.  Relevant experience within the software/telecommunications industry or with a wireless voice/data service provider is a plus.

• BA/BS Marketing, Business or related discipline required.  Technical undergraduate education with relevant business/product management experience will be considered.  MBA is a plus.

• The ability to effectively manage time and project schedule to consistently meet deadlines and ensure preparedness for launch or implementation of products, services or initiatives required.

• Must be able to effectively operate within diverse and cross functional groups, including outside vendors.

• Strong team orientation, communication, project management, creative and analytical skills required.

• Ability to analyze issues, develop and deploy solutions within a dynamic environment highly preferred.

• Ability to prioritize and manage multiple assignments simultaneously a must have.

• Experience with standard MS Office applications (Excel, Word, PowerPoint, etc.).

• Excellent written and oral communication skills a definite plus.

• Well organized, strong administrative and detail oriented skills desired. 

• Excellent interpersonal skills a plus.

• Wireless industry experience highly desirable.